# G-TEK IT Limited – Repair Service Policy
Trading as: G-TEK Computers & Electronics
Last updated: June 2026
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## 1. REPAIR RISKS & DISCLAIMER
1.1 Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during the repair process. Components deteriorate over time and can fail without warning, especially on devices with:
- Liquid damage (components can short circuit, oxidise, corrode, and rust)
- Age and wear (integrated components like GPUs on older laptops and gaming PCs)
- Physical damage (cracked screens, dents, internal component failure)
1.2 Screen repairs: Repairs involving prying open glued screens (common on gaming laptops, tablets, some consoles) require careful disassembly. Screens are delicate and can crack or break during this process. G-TEK is experienced, and the risk is minimal, but glass can break.
1.3 Biometric systems: Touch ID, Face ID, or other biometric sensors on devices may fail during repair, though this is uncommon. Repair of biometric systems carries this inherent risk.
1.4 No guarantee of successful repair: We cannot guarantee that a repair will be successful or that your device will function indefinitely after repair. Some devices may fail again shortly after repair due to underlying component degradation.
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## 2. REPAIR ESTIMATES & QUOTATIONS
2.1 Estimates are not final: While we aim to be thorough, we do not guarantee that our estimate is complete and final. Many problems only become apparent once work has begun.
2.2 Estimates may change: If our technicians discover additional issues during repair, we will contact you with an updated estimate before proceeding further. No additional work will be performed without your written approval.
2.3 Your responsibility to get a quote: It is your responsibility to request an estimate before repair begins. We assume that when you drop off or mail in your device, you authorise us to proceed with the repair based on any estimate we have provided.
2.4 Diagnostic fees: If you request a diagnostic assessment only (no repair), a non-refundable diagnostic fee of £35 applies. This fee will be credited against repair costs if you proceed with repairs, or charged separately if you do not.
2.5 Estimates valid for: All estimates are valid for 30 days from the date issued. After 30 days, prices and availability may change.
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## 3. PAYMENT TERMS & OPTIONS
3.1 Accepted payment methods:
- Debit cards
- Credit cards
- Bank transfer
- PayPal
- Other methods shown at point of service
3.2 Payment timing: Payment is due in full before we release your device to you. If repair costs exceed your estimate, we will contact you for approval before releasing the device.
3.3 Invoice terms: Standard invoices are payable within 30 days of issue. If payment is overdue by more than 30 days, we may:
- Charge interest at 4% above Bank of England base rate per annum
- Hold your device until payment is received
- Charge storage fees (see section 9)
3.4 Deposits for parts: If your repair requires replacement parts we must order, we may ask for a non-refundable deposit of up to 50% of the parts cost to secure the order. This deposit will be credited against your final invoice.
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## 4. REPAIR WARRANTY (LIMITED SHOP WARRANTY)
4.1 Warranty period: We offer a 12-month warranty on all repairs performed by G-TEK. If the issue you brought to us recurs within 12 months due to our workmanship, we will repair it again at no additional labour charge.
4.2 Parts warranty: All replacement parts we install are guaranteed for 12 months from the date of service. If a part we installed fails, we will replace it at no charge (parts only; labour may apply if extensive disassembly is needed).
4.3 What the warranty covers:
- Failure of components we repaired or replaced due to manufacturing defect or faulty workmanship
- The original issue or symptom we diagnosed and repaired, if it recurs
4.4 What the warranty does NOT cover:
- New symptoms or issues not directly related to the original repair
- Issues arising from user error, negligence, or misuse after repair
- Software issues, viruses, malware, or operating system problems
- Services using parts not purchased from G-TEK
- Data recovery or data-related services (see section 12)
- Installation of new hardware or modifications to your device after repair
- Issues caused by use of non-original chargers, cables, or accessories
- Damage caused by physical impact, liquid exposure, or temperature extremes after repair
- Repairs to devices previously serviced by another repair shop (unless we have inspected and confirmed the prior work)
4.5 Warranty exclusions for user negligence: The warranty is void if, within 12 months of repair, you:
- Drop, crush, or physically damage the device
- Expose it to liquid, heat, cold, or electrical damage
- Attempt to open, modify, or disassemble the device
- Install harmful software (viruses, malware, spyware)
- Use non-original chargers or damaged cables
- Crack the screen or damage the casing
- Tamper with internal components
4.6 Manufacturer's warranty: Some repairs may void the original manufacturer's warranty. By accepting service from G-TEK, you acknowledge this risk and agree we are not liable for any voiding of manufacturer warranties.
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## 5. WARRANTY REPAIRS & CLAIMS
5.1 Filing a warranty claim: If your device malfunctions within 12 months due to our repair, contact us immediately with:
- Your original invoice or order number
- A description of the problem
- Proof of the original repair (if available)
5.2 Verification & repair: We will assess your device to confirm the issue is related to our original work. If confirmed:
- We will repair it again at no additional labour charge
- You are responsible for return shipping to G-TEK
- G-TEK will cover return shipping to you
5.3 Unrelated issues: If the issue is unrelated to our original repair, you will be notified of the repair cost before we proceed. No refunds are issued for warranty repair attempts; refunds are only issued if we are unable to fix your device (minus a repair attempt fee, see section 7).
5.4 Parts warranty claims: If a part we installed fails within 12 months, we will replace the part at no charge. Labour charges may apply if extensive disassembly is required.
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## 6. REPLACEMENT PARTS PROCEDURE
6.1 Parts notification: If your repair requires replacement parts, we will contact you before ordering to:
- Explain which part is needed and why
- Provide the cost of the part
- Estimate delivery time
- Ask for approval to proceed
6.2 Parts sourcing: G-TEK sources all parts. We do not accept customer-supplied parts because:
- We cannot verify functionality or compatibility
- Faulty or incompatible parts may damage your device further
- We cannot warranty customer-supplied parts
6.3 Customer-supplied parts, liability waiver: If you insist on providing your own parts, you must:
- Provide written approval before we use them
- Acknowledge that customer-supplied parts are not covered by our warranty
- Accept full liability for any damage caused by faulty or incompatible parts
- Waive any claims against G-TEK for damage resulting from your parts
6.4 Part delivery delays: Due to shipping times beyond our control, our delivery estimates are best guesses, not guarantees. We will keep you updated on part arrival status.
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## 7. REPAIR ATTEMPT FEES
7.1 When fees apply: We charge a repair attempt fee of £35–£100 for:
- Motherboard repairs or diagnostics
- Data recovery attempts
- Devices previously serviced by another repair shop
- Devices with complex faults requiring extensive diagnosis
7.2 Non-refundable: The repair attempt fee is non-refundable, even if the repair is unsuccessful or your device cannot be fixed. This fee covers the time and expertise of diagnosing your device.
7.3 Deduction from invoice: If you proceed with the full repair, the repair attempt fee will be deducted from your final invoice.
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## 8. REPAIR TIME ESTIMATES
8.1 No guaranteed turnaround: While we aim to repair devices quickly, we offer no guarantees on repair time. Factors beyond our control include:
- Availability of replacement parts
- Complexity of the fault
- Number of devices in our queue
- Manufacturer delays
8.2 Typical timeframes: Many repairs are completed within 2–5 working days. However, these are estimates only, not promises. Complex repairs or those requiring parts may take longer.
8.3 Your responsibility: It is your responsibility to ask for an estimated turnaround time when you drop off or submit your device. We will provide our best estimate at that time.
8.4 Delays: If your repair is delayed beyond our initial estimate, we will contact you with an update. Extended delays may result in storage fees (see section 9).
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## 9. PICKUP TIME LIMITS & STORAGE
9.1 Storage period: Due to limited storage, we will hold your repaired device for up to 60 days after notifying you that it is ready for collection.
9.2 Notification: We will contact you by email and/or phone when your device is ready. It is your responsibility to arrange pickup within 60 days.
9.3 Storage fees: If you do not collect your device within 60 days, storage fees apply:
- Days 61–90: No additional charge
- Days 91+: £15 per month will be charged
9.4 Abandoned devices: If your device remains uncollected for more than 90 days and you have not made arrangements with G-TEK for storage, we consider it abandoned. We may:
- Sell the device to recover repair costs and parts
- Recycle the device if it is non-functional
- Donate it to charity
9.5 Your responsibility: It is critical that you collect your device on time or contact G-TEK to arrange extended storage. We cannot guarantee storage beyond 90 days.
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## 10. SHIPPING & MAIL-IN REPAIRS
10.1 Shipping instructions: If you mail your device to G-TEK, the shipping instructions you provide are the ones we follow for return shipping. It is your responsibility to specify:
- Return address
- Whether you require insurance
- Preferred shipping method
10.2 Insurance: If you do not request insurance, any shipping damage is your sole responsibility. G-TEK assumes no liability for devices damaged during shipping.
10.3 Original packaging: Devices shipped in original packaging are less prone to damage. If you ship your device in generic packaging, we will return it in generic packaging at your own risk.
10.4 Pre-purchased shipping labels: If you provide your own shipping label, you must include insurance on it if desired. G-TEK cannot add insurance to pre-purchased labels.
10.5 Minimum order value: The repair amount must be equal to or greater than the return shipping cost. If the repair cost is less than the shipping cost, we may cancel the order and notify you.
10.6 Tracking: We will provide you with a tracking number when your repaired device is shipped. It is your responsibility to monitor delivery.
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## 11. DATA SECURITY & PRIVACY
11.1 No data guarantee: G-TEK does not guarantee the security or safety of data on your device. While we take precautions to protect your data integrity, we cannot assume liability for data loss during repair.
11.2 Data loss risks: Repairs may result in data loss due to:
- Component failure during diagnosis
- Software reinstallation
- Hard drive or SSD damage
- Accidental file deletion during access to repair the device
11.3 Data backup: You are responsible for backing up all important data before submitting your device for repair. We strongly encourage this.
11.4 Data access: During repair, our technicians may encounter personal files, emails, documents, or settings on your device. We treat this data as strictly confidential and do not access, copy, or use your data except to the extent necessary to diagnose and repair your device.
11.5 Data after repair: After your device is repaired and you collect it, G-TEK does not retain copies of your personal data.
11.6 See also: For more information on how we handle data, see our Privacy Policy.
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## 12. DATA RECOVERY SERVICES
12.1 Data recovery defined: Data recovery is the process of retrieving data from a non-functional or damaged hard drive, SSD, or storage device.
12.2 Data recovery cost: Data recovery services cost £45–£1500 depending on the device and fault complexity. No guarantee of successful recovery is offered.
12.3 Success not guaranteed: We will attempt to recover as much data as possible, but there is no guarantee that all data can be recovered. Some data may be irrecoverable due to severe physical or electrical damage.
12.4 Recovered data delivery: Any data successfully recovered will be provided on a new storage device (USB drive, external HDD, or cloud link) and added to your final invoice.
12.5 Original device: The original damaged device will not be returned to you after data recovery, as we must disassemble it to access the data. You acknowledge and agree to this before proceeding.
12.6 No refund if unsuccessful: If data recovery is unsuccessful or yields minimal data, the service fee is non-refundable. You are paying for the attempt, not for results.
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## 13. DEVICE CONDITION & MODIFICATIONS
13.1 Pre-existing damage: We will assess your device's condition before and after repair. Any pre-existing damage noted at intake will not void the warranty.
13.2 Post-repair modifications: If you modify, disassemble, or upgrade your device after repair, the warranty is void. This includes:
- Installing new components (RAM, SSD, GPU, motherboard)
- Upgrading the operating system beyond the manufacturer's recommendations
- Modifying cooling systems or power delivery
- Overclocking or undervolting
13.3 Accidental vs. intentional damage: Accidental damage (drops, spills) after repair voids the warranty. So does intentional damage or tampering.
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## 14. SPECIFIC DEVICE TYPES
14.1 Gaming Consoles (Xbox, PlayStation, Steam Deck):
- Liquid damage repairs carry high risk of component failure
- Thermal paste replacements on older consoles may require extensive disassembly
- Internal battery replacements may result in data loss
- Joystick/trigger repairs may improve but not fully resolve drift
14.2 Gaming PCs & Custom Builds:
- Custom cooling systems may need reconfiguration after repair
- Overclocked systems may become unstable after component replacement
- We do not support or troubleshoot custom BIOS configurations
- Component compatibility issues after repair are your responsibility
14.3 Laptops:
- Screen replacement may void any remaining manufacturer warranty
- Keyboard/trackpad repairs may not fully restore original feel
- Thermal paste replacement may improve thermals but not restore original performance
- Battery replacement may show reduced capacity initially until properly calibrated
14.4 Mobile devices (iPad, iPhone):
- Screen replacement may affect water resistance ratings
- Battery replacement may slightly reduce original capacity initially
- Biometric sensors may require recalibration after repair
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## 15. LIABILITY & LIMITATION
15.1 Limitation of liability: G-TEK's total liability for any repair is limited to the amount you paid for that repair service, excluding any parts costs. This is the maximum we will refund.
15.2 What we are NOT liable for:
- Data loss or corruption (see section 11)
- Loss of use or business interruption
- Consequential or indirect damages
- Damage to other components not related to our repair
- Third-party costs or claims
15.3 UK Consumer Rights: Nothing in this policy limits your statutory rights under the UK Consumer Rights Act 2015 or Supply of Goods and Services Act 1982. These rights cannot be waived.
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## 16. DISPUTE RESOLUTION
16.1 Complaint process: If you are dissatisfied with your repair, contact G-TEK within 14 days of receiving your device with:
- Your invoice/order number
- Detailed description of the problem
- Photos or video evidence (if applicable)
16.2 Our response: We will investigate and respond within 10 working days. If the issue is covered by our warranty, we will repair it at no charge. If not, we will explain why.
16.3 Escalation: If you remain dissatisfied after our response, you have the right to pursue alternative dispute resolution or, as a last resort, small claims court (if the claim is under £10,000).
16.4 No refunds for labour: Labour charges for unsuccessful repairs are non-refundable. We only refund parts costs if parts are found to be faulty.
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## 17. CONTACT US
For repair quotes, warranty claims, or service questions:
Email: mail@gtekit.co.uk
Phone: 01142 990588
Address: G-TEK IT Limited (Trading as G-TEK Computers & Electronics), Ecclesfield, Sheffield, S35 9YY
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## 18. CHANGES TO THIS POLICY
18.1 We may update this policy at any time. Changes take effect on the date we publish them.
18.2 Repairs already in progress are governed by the terms in effect at the time you dropped off your device.